Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
We process most of our deliveries by Our Delivery Team.
We recommend you to pay (via Mobile Money , Credit Card & Cash on Delivery) for your order in order to take advantage of our Buyer Protection Program.
Some deliveries may be processed through reputed couriers (there is no added cost to this).
How Long Will it Take To Get My Package?
Standard delivery time is within 24 hours ( same day ) & 4 days however, this may vary by location and even product. Delivery time for products are usually indicated on the product detail page.
How Do I Track My Order?
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received. Please Click the link below;
Do I Need an Account to Place an Order?
No, you do not need to register for an account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.
If you would like to create an account, visit My Account page
FAQ Second Version
What Shipping Methods Are Available?
We process most of our deliveries by Our Delivery Team.
We recommend you to pay (via Mobile Money , Credit Card & Cash on Delivery) for your order in order to take advantage of our Buyer Protection Program.
How Long Will it Take To Get My Package?
Standard delivery time is within 24 hours ( same day ) & 4 days however, this may vary by location and even product. Delivery time for products are usually indicated on the product detail page.
How Do I Track My Order?
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received. Please Click the link below;
How Do I Place an Order?
To place your order, select the item(s) that you wish to purchase and click BUY NOW Button. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
If you need any help, we strongly advise you to speak to one of our Customer Service advisors via our live chat at www.dombelo.com/contact/; they will be happy to assist you.
How Should I to Contact if I Have Any Queries?
Our Address
Solar House, Kampala, UG
Support(+256)393248895
Email: info@dombelo.com
Opening Hours
Monday to Friday: 9am-9pm
Saturday to Sunday: 9am-11pm
Careers
If you’re interested in employment opportunities at Dombelo, please email us: info@dombelo.com
Do I Need an Account to Place an Order?
Do I Need A Account To Place Order?
No, you do not need to register for an account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.
Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.
To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. You can also create an account at the link below:
